This time, it’s Bank of America.
They call them Versateller. Instant banking machines. I go to B of A to make a deposit. I occasionally get residual checks for reruns of shows I wrote a while back. I recently received one for sixteen cents. Some checks are for larger amounts.
B of A’s Santa Monica branch has four Instant Teller machines, two situated in the lobby at the front of the building, and two in the entranceway at the back. I go to the machines in the front.
The first machine says “Out of Service.” The second machine’s “deposit” bar is colored gray, indicating that that machine won’t take deposits either.
I exit the front of the building and walk to the back of the building, where the other two Instant Teller machines are located. The first machine accepts deposits, but it won’t process my checks. They sit there in the “deposit slot.” The machine won’t take them in.
The fourth machine works fine.
One: How does a bank allow three of its four Instant Teller machines not to function?
Two: Why is it always the last one that works?